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Critical simcorder soft error

Posted: 28 Jun 2017, 21:28
by mq20166415
Hi,

I'm getting this error:

access violoation at address 00443A98 in module 'SimCorder.exe'. Read of address 626F2073

It causes my logging and alarming to stop which is a critical error, please help me fix it immediately.

Re: Critical simcorder soft error

Posted: 03 Jul 2017, 11:12
by multicon24
Dear Customer,

I'm now discussing your case with R&D department. Expect my response soon.

--
MultiCon technical specialist
Maciej Mitura

Re: Critical simcorder soft error

Posted: 04 Jul 2017, 08:33
by multicon24
Dear Customer,
Provided information are not fully describing the situation.
Can you select the checkbox "Send this error via Internet"?
Image

Also, describe step-by-step in the following window the situation when this error appears.
Image

With this information we will be able to help you more.

--
MultiCon technical specialist
Maciej Mitura

Re: Critical simcorder soft error

Posted: 11 Jul 2017, 21:12
by mq20166415
Mi Maciej,

See screenshots attached. I am unable to 'send error via internet'.

Regards,
Josh

Re: Critical simcorder soft error

Posted: 12 Jul 2017, 09:39
by multicon24
Dear Customer,

I looks like your local network is blocking sending the report to Simex. Maybe firewall is an issue or policy of security of your local network. Anyway, in this case please describe the issue with details here. Describe situation when it occurs. Step by step what do you do to make this window appears.
Send us SimCorder.elf file from SimCorder's folder in installation directory (default is C:\Program Files (x86)\SimCorder_Network\Server\SimCorder.elf).
Also attach databases (C:\Program Files (x86)\SimCorder_Network\Server\bases). Zipping it should reduce it's size effectively.
Please send it all to: support@multicon24.eu

--
MultiCon technical specialist
Maciej Mitura